Frequently Asked Questions
Everything you need to know about our premium embroidery tools and shipping.
What types of embroidery machines are your hoops compatible with?
Our hoops are designed to be compatible with most major brands, including Brother, Janome, Bernina, and Singer. Please check the specific product description for a full list of compatible model numbers.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout if you need your supplies sooner for a specific project.
What is your return policy for embroidery accessories?
We offer a 30-day return policy for all unused items in their original packaging. If you receive a defective hoop or the wrong size, please contact our support team for a prepaid return label.
Do you offer international shipping?
Yes, we ship our embroidery products worldwide. International delivery times vary by location but usually range from 10 to 21 business days depending on local customs processing.
Are the tension screws on your hoops adjustable?
Absolutely. All our embroidery hoops feature high-quality, adjustable tension screws to ensure your fabric stays drum-tight and secure during the entire stitching process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.